After thoughtful consideration, we have decided to limit our hours of operation in a concerted effort to maintain a healthy staff and to bring confidence to our customer base that will be able to serve you and your hearing needs through this global pandemic.
Therefore, we are now implementing that all patients will be seen by appointment only and for essential services. We are also implementing appropriate appointment spacing to allow for social distancing and surface cleaning. We understand that we deal with part of the most vulnerable population on a day to day basis and we will do everything we can to keep them safe.
Please call the office at 503 227-5109 or e mail us at [email protected] with a detailed description of your needs and your contact information so that we may reach out to you to make appropriate arrangements.
We do not make this decision lightly and appreciate your patience and understanding during these unprecedented times.
Sincerely, Alison Metcalf, Au.D.

We listen so you can hear.

Serving Portland and Surrounding Areas

Online Hearing Aid Purchases

Online Hearing Aid Purchases - Unexpected Costs


Buying from a Hearing Care Professional

Online hearing aid sellers are solely interested in selling you a hearing device.  That device may or may not even be a real hearing aid.  They will never service or care for you after you buy from them.

Patients who purchase online devices find that they are not provided with the correct personalized amplification settings they need. Consequently, patients need to find and pay for a local hearing aid professional to make all the adjustments, repairs and provide you with replacement parts. These services can equal hundreds of dollars and over the life of the hearing aid, and can exceed the cost savings from the initial online purchase.  You also do not get the benefit of face to face instruction, orientation to, and counseling about what to expect from your devices.  And if there is a problem, there is no one to take a look at the device for trouble-shooting services and/or a repair. These in-person professional services are vital to you having success with amplification.

Hearing Care Professionals fit you with custom hearing aids that are set precisely to your hearing test results and personal amplification needs. Included with the purchase of your custom selected hearing aid is unlimited adjustments for the life of the device, manufacturer warranties for service as well as a loss or damage to the device, in-office repairs and cleanings at no additional cost.

Our office has product offerings that can compete with supposed low-cost online devices, in addition to our usual hearing aid technology offerings.  You will get a thorough, diagnostic hearing test and medical history intake, a manufacturer backed hearing aid and limited office visits with an audiologist, all at a surprisingly cost-efficient price.

Statistics show that 95% of people who purchased hearing aids online, purchase their next set from a hearing care professional.